Documentation for the selected product
PDF manuals and operating videos can be requested for the relevant products. Tell us the model and order reference so that the team can identify the applicable material. Request an electronic brochure for an overview of the table systems and accessories.
Remote training
Remote training can be discussed to help your team understand the product and operating arrangement. Share the fixture layout and the questions you want to cover in advance. Training needs depend on the selected system and application.
Application and compatibility questions
For an accessory or layout question, send the table system, component dimensions and clear photographs. For integration into an existing fixture or robot cell, include the interface drawing and operating constraints. Loads, clamping arrangements and interfaces require confirmation for the actual model.
Quality support
Email [email protected] with the order number, model, photographs and a description of the issue. Preserve the product identification and relevant packaging information while the matter is reviewed. The response and any return, replacement or resupply arrangement depend on the findings and agreed commercial terms.
Keep the setup information current
Retain the agreed drawings, manuals and fixture layout with your production records. Review the arrangement whenever the part revision, joining process or loading method changes. For a new production task, contact our sales team to review the system requirements before ordering additional components.
Arrange a technical visit
Factory visits and technical discussions in Dongguan can be arranged by appointment. Contact [email protected] with the purpose of your visit, the relevant table or fixture model and your proposed dates. Confirm the appointment before making travel arrangements.
Discuss your welding project
Send your drawings, workpiece dimensions, material and quantity. Our team will review the requirements with you.
Discuss Your Project[email protected]