BUYER SUPPORT
Product, Purchasing & Support Questions
Choose a question to read the answer.
What products do you manufacture?
We manufacture 3D welding tables, multifunctional flexible modular fixtures and custom non-standard sizes. The catalog includes D16, D22 and D28 systems, table accessories and fixturing kits.
Which industries use your products?
Applications include construction machinery, rail transport, shipbuilding, automotive fabrication, aerospace, pressure vessels, sheet metal enclosures, tobacco and textile machinery, steel structures and construction formwork. Suitability depends on the selected product and application review.
Can you customize products or support OEM/ODM?
Yes. Drawing-based or sample-based customization and OEM/ODM cooperation are available. Send the dimensions, material, quantity and application requirements for review.
Can packaging be customized?
Neutral packaging, custom logos and labels can be discussed. Confirm packaging requirements and any additional scope in the quotation.
Can you provide certification documents?
ISO, CE and UKCA-related documents can be requested. Ask our team to confirm the document holder, covered models, scope and validity for your order; not every document applies to every product.
Can I request a brochure?
Yes. Email [email protected] to request an electronic brochure and identify the table system or application you are considering.
How do I get a quotation?
Send the product link or model, dimensions, material and quantity. For custom work, include drawings and critical requirements. Add your destination and contact email so that the quotation can address the technical and shipping scope.
Which trade terms can be discussed?
EXW, FOB, CIF and DDP can be discussed for the actual destination. Shipment may use Shenzhen, Guangzhou or an agreed port. Confirm the included responsibilities and charges in the quotation.
Which markets do you serve?
The supplied company information lists customers in the United States, Canada, Russia, the United Kingdom, Germany, Australia, Japan, the Middle East and Southeast Asia, among other markets.
Are samples available?
Samples are generally not offered for the standard table range. Non-standard or customized products require a project review. The supplied FAQ gives 10-15 days as a typical production reference for certain custom work, subject to confirmation.
What is the lead time for bulk orders?
The supplied FAQ gives a typical reference of 10-15 days. The actual schedule depends on quantity, production workload, special materials and order scope and must be confirmed in writing.
Are standard models in stock?
Availability is confirmed by model and quantity at the time of inquiry. Ask for the current stock position and agreed dispatch schedule instead of assuming immediate shipment.
Can different models be shipped together?
Yes, mixed model orders and combined shipments can be discussed. Provide the complete product list so packaging and logistics can be planned together.
How do you ship?
Sea freight is the main method. Land transport may be available for suitable destinations. The route and trade term are confirmed for the actual order.
Do you work with distributors?
SANWZB welcomes long-term cooperation and distributor discussions. Share your market and product focus to discuss commercial terms and support individually.
Where are you located, and can we visit?
We are in Dongguan, Guangdong, China. Factory visits are available by appointment. Contact [email protected] before planning your visit.
Which payment methods are available?
The supplied FAQ lists T/T, L/C and PayPal. The available method, payment schedule and conditions are confirmed in the quotation and order agreement.
Can you provide invoices?
Proforma and commercial invoices can be provided for payment and customs purposes. Confirm the required company and shipping details when placing the order.
Can you sign an NDA?
An NDA can be discussed before confidential drawings are shared. Identify the project contact and confidentiality requirements in your initial inquiry.
Are manuals and videos available?
PDF manuals and operation videos can be requested for the relevant product. Provide the model or order reference so that the correct documents can be identified.
Can you provide training?
Remote training can be discussed to help your team understand the product. Tell us the system and application questions you want to cover.
How do you handle quality issues?
Contact [email protected] with the order reference, model, photographs and issue description. Warranty support and any return, replacement or resupply are reviewed under the agreed terms and actual findings. No universal warranty period is stated here.
Discuss your welding project
Send your drawings, workpiece dimensions, material and quantity. Our team will review the requirements with you.
Discuss Your Project[email protected]
